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Service Description
Regulatory TAT
Processing of Insurance Proposal and seeking further requirements for consideration of the proposal
7 days
Decision on proposal from the date of receipt of proposal or from the date of receipt of additional requirement whichever is later
7 days
Providing copy of the policy along with the proposal form
15 days
Free look cancellation and refund of deposit from the date of receipt of the request
7 days
Post Policy Service Requests concerning mistakes / corrections in the Policy document
7 Days
Change of Address (KYC Norms to be complied)
7 Days
Registration /Change of Nomination, Assignment.
7 Days
Alteration in Original Policy Conditions (where applicable)
7 Days
Issuance of duplicate policy
7 Days
Inclusion of new member in case of group policies
7 Days
Any other non-claim related changes
7 Days
Cancellation of policy and refund of premium
7 Days
Acceptance of cashless claims by TPA / company to Hospital and communicate to them
1 hour
TPA's offer of settlement to the Insurer / Hospital after submission of document
3 hour
Settlement of claims (other than cashless)
15 Days
Premium Due Intimation
1 month before due date
Acknowledge to complaint
Immediately
Action on Complaint & Intimation of Decision to the complainant
14 Days
If complaint is NOT resolved by the Insurer,communicate the details to the Policyholder of options including referring the complainant to Insurance Ombudsman / Consumer Court
14 days from original date of receipt of complaint. *
*The policyholder may approach the Insurance Ombudsman if his/ her complaint is not resolved within 30 days or if the decision of the company is not acceptable to the policyholder.
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