Managing your Care Health Insurance policy is now App Solutely Simple with our all new mobile app. Available on both Google Play Store & iOS. To download
As per the Board approved Policy for protection of policy holder's interest, the company shall follow the following Turn Around Time In respect of various activities.
Maximum SLA (Calendar Days)
Communicating of the decision on acceptance or rejection of the proposals from the date of receipt of proposal form and all other required documents.
15 Days
Policy issuance from the date of receipt of proposal form and all other required documents
15 Days
Effecting refund on rejection of proposals / excess refund from the date of underwriting decision
15 Days
Any service request post issuance of policy
10 Days
Settlement of claims from the date of receipt of last necessary document ( where no investigation is involved )
30 Days
Rejection of claims from the date of receipt of last necessary document ( where no investigation is involved )
30 Days
Settlement of the claim from the date of receipt of last necessary document( with investigation)
45 Days
Acknowledging a Grievance from the date of receipt of grievance
3 Days
Resolving a Grievance from the date of receipt of grievance
15 Days
.svg "blog"){kind=icon}