Is it possible to receive a refund for the travel insurance policy I purchased if I need to cancel my trip for any reason?
The refund of your travel insurance depends on various factors, such as the type of policy purchased and the trip duration utilised before the cancellation. You may be eligible for a partial refund based on the calculations done by your insurer.
Do I need to purchase multiple policies to travel to multiple countries?
Rather than purchasing individual policies for each trip, we recommend you opt for multi-trip travel insurance if you are to take multiple trips in a year. A multi-trip travel insurance is an annual policy that covers all your trips throughout the policy year.
In case of an emergency abroad, whom should I contact?
You should immediately contact your emergency assistance provider, as mentioned in your policy schedule, if you are stuck in an emergency abroad.
I am starting a trip tomorrow. Can I purchase travel insurance today?
Yes, you can purchase a travel insurance plan anytime before leaving your country of residence.
Can I avail cashless facility for hospitalisation under Explore Plan?
We offer a cashless facility at our network hospitals for all emergency hospitalisation (exceeding 24 hours). Contact the helpline numbers to know about cashless travel insurance cover in nearby network hospitals during a medical emergency
Does Care Health Insurance offer cashless claims in a medical emergency abroad?
You can contact your emergency assistance provider in a medical emergency, who may connect you with a third-party administrator. The third party will inform you about the nearest network hospital, where you can get hospitalised and get the required cashless treatment. Additionally, In case of unavailability of a network hospital, you may get your treatment and the reimbursement after returning to your home country.
Do you cover existing diseases in travel insurance?
Yes. we offer coverage for life-threatening conditions that may arise from a pre-existing medical condition. All you have to do is inform us about your existing health conditions at the time of policy purchase.
Does Care Explore cover natural disasters?
Yes. We offer coverage for trip interruptions that may be incurred due to an unforeseen natural disaster.
Can I buy Explore International Travel Insurance for a group of people?
Yes. You can cover multiple individuals under a single Explore International travel insurance policy.
How do I extend my travel insurance policy?
You should apply for a policy extension before the policy expires and submit the requisite documents. Our team will verify the information and grant permission to extend the policy. You should note that single-trip travel insurance is extendable for up to 365 days, whereas a multi-trip policy is non-extendable.
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#Family members on the same policy with the same sum insured receive discounts on the premium of additional members covered: 2 members 5%, 3 members 10%, 4 members 15%, 5 members 17.5%, 6+ members 20%.
*The coverage is offered if the insured person gets hospitalised for up to 24 hours in a foreign land within the trip duration.
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